Privacy Policy

Introduction

Welcome to TraviAI ("we," "our," or "us"). TraviAI is an AI-powered travel planning application developed by Synapsrix. We are committed to protecting your privacy and ensuring the security of your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application. Please read this policy carefully to understand our practices regarding your data.

Information We Collect

Information You Provide

• Account Information: Email address, name, and profile picture when you create an account
• Travel Preferences: Your travel style preferences (gastronomy, museums, nature, nightlife, etc.), interests, pace preferences (relaxed, balanced, intense), budget ranges, group type, and dietary restrictions
• Travel Plans: Destinations, dates, itineraries, custom notes, and routes you create or save
• Marketplace Content: Travel plans you publish to the marketplace, including titles, descriptions, and cover images
• Payment Information: When purchasing plans from the marketplace or earning revenue as a creator, payment is processed securely through Stripe Checkout (web-based payment system). We do not store your full payment card details. Payments are processed through Stripe's secure payment infrastructure.
  • iOS: In compliance with App Store Guideline 3.1.3(b) "Reader" Apps, marketplace purchases on iOS are completed via our secure website. The iOS app allows you to browse travel plans, and when you choose to purchase, you'll be redirected to our website to complete the transaction through Stripe Checkout. After purchase, you can access your purchased content within the iOS app. Revenue earning for creators is fully supported on iOS.
  • Android & Web: Marketplace purchases use Stripe Checkout (web-based). Full marketplace functionality including purchasing is available on Android and web platforms.
• User-Generated Content: Photos, images, and other content you upload when creating marketplace listings

Information Collected Automatically

• Device Information: Device type, operating system version, unique device identifiers, and device language settings
• Usage Data: App features used, interaction patterns, preferences, and session duration
• Location Data: With your permission, we may collect location data to provide location-based travel recommendations and mapping services. Location data may include:
  • Approximate location (city/region level) for currency and language auto-detection
  • Precise location coordinates when you use mapping features to view travel plans on a map
• Analytics Data: Anonymous usage statistics to improve our services, including feature usage, error reports, and performance metrics
• Log Data: Technical logs including IP addresses, request timestamps, and error messages for troubleshooting and service improvement

Information from Third-Party Services

When you sign in using Google, Facebook, or Apple Sign-In, we may receive:

• Your email address
• Your name and profile picture
• Authentication tokens (stored securely on your device)

How We Use Your Information

We use the collected information for the following purposes:

• To provide and personalize AI-generated travel plans based on your preferences, travel style, budget, and constraints
• To enable features such as the Plan Marketplace, plan sharing via QR codes, collaboration, and referral programs
• To process transactions and send related information, including purchase confirmations and payment processing through Stripe Checkout
• To facilitate marketplace functionality, including displaying your listings to other users and processing payments where available
• To send you updates, notifications, and promotional communications (with your consent)
• To improve our app, develop new features, and enhance user experience
• To display personalized advertisements through Google Mobile Ads to support our credit system
• To detect, prevent, and address technical issues, security threats, or fraudulent activity
• To comply with legal obligations and enforce our terms of service

Advertising Services

We use Google Mobile Ads (AdMob) to display rewarded advertisements in our app. When you choose to watch ads to earn credits:

• Google may collect certain device and usage information for ad personalization, analytics, and fraud prevention
• This information includes device identifiers, IP addresses, and app usage data
• This data is collected and used in accordance with Google's Privacy Policy: https://policies.google.com/privacy
• Ad personalization helps us provide you with relevant ads and support our free credit system

Microphone and Speech Data

Speech-to-Text Features

If you choose to use voice input features (speech-to-text), we may process your voice data to convert speech to text. Voice data is processed locally on your device when possible, or transmitted to speech recognition services (which may be provided by your device's operating system). We do not store voice recordings after processing is complete.

Text-to-Speech Features

The app may use text-to-speech features to read travel plan information aloud. Audio processing is performed on your device, and we do not collect or store this audio data.

Camera and Photo Library Access

If you create listings in our marketplace, you may upload cover images for your travel plans. This requires access to your camera or photo library.

• Images you upload are stored securely on our servers
• Uploaded images are visible to other users as part of your marketplace listings
• We do not access other photos or videos in your library beyond the images you explicitly choose to upload
• You can remove uploaded images at any time by editing or deleting your marketplace listings

Mapping Services

We use Mapbox for mapping, geocoding, and location services. When you view travel plans on a map:

• Mapbox may process location-related data (such as destination coordinates, route information, and map tile requests)
• This data is used to display maps, calculate routes, and provide location-based features
• Mapbox processes this data in accordance with their Privacy Policy: https://www.mapbox.com/legal/privacy
• Your precise location coordinates are only used when you actively use mapping features and are not stored for other purposes

Data Sharing and Disclosure

We do not sell your personal information. We may share your data in the following circumstances:

Service Providers

We share information with third-party vendors who assist in operating our app, including:

• Cloud Hosting Providers: For backend infrastructure and data storage
• Analytics Services: For understanding app usage and improving our services
• Payment Processors: Stripe Checkout for processing marketplace transactions. Stripe Connect is used for sellers to receive payments. All payments are processed through Stripe's secure web-based payment infrastructure.
• Advertising Partners (Google AdMob): For displaying advertisements
• Mapping Services (Mapbox): For providing mapping and geocoding features
• Authentication Providers: Google, Facebook, and Apple for sign-in services

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

Marketplace

If you publish travel plans to the marketplace:

• Your public profile information (username, profile picture if provided) and plan information will be visible to other users
• Other users can view your published plans, purchase them through Stripe Checkout (web-based payment), and see basic creator information
• Your contact information (email, phone) is never shared publicly

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or to:

• Protect our rights, property, or safety, or that of our users
• Respond to legal claims or prevent fraud
• Comply with applicable laws and regulations

Business Transfers

In connection with a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption: Data encryption in transit (HTTPS/TLS) and at rest
• Secure Authentication: Industry-standard authentication mechanisms and secure token storage
• Access Controls: Limited access to personal data on a need-to-know basis
• Regular Security Assessments: Ongoing security reviews and vulnerability assessments
• Security Updates: Regular updates to address security vulnerabilities

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security. You are responsible for maintaining the confidentiality of your account credentials.

Data Retention

We retain your personal information for the following periods:

• Account Data: Retained while your account is active or as needed to provide you services
• Travel Plans: Retained until you delete them or your account is deleted
• Marketplace Listings: Retained until you remove them or your account is deleted. If removed, listings are removed from public view but may be retained in backups for a limited period
• Payment Transaction Records: Retained as required by law (typically 7 years for tax and compliance purposes). These records are kept even after account deletion for legal compliance.
• Analytics Data: Aggregated and anonymized data may be retained indefinitely for service improvement
• Log Data: Retained for up to 90 days for troubleshooting and security purposes

You may request deletion of your account and associated data at any time by contacting us. Some information may be retained for legal or legitimate business purposes even after account deletion.

Your Rights and Choices

Depending on your location, you may have the following rights:

Access and Portability

• Access: Request a copy of your personal data
• Portability: Request transfer of your data in a machine-readable format

Correction and Deletion

• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal retention requirements)

Opt-Out and Preferences

• Marketing Communications: Opt out of promotional emails and notifications (you can still receive important service-related communications)
• Personalized Ads: Manage ad personalization through your device settings or Google's Ad Settings
• Location Services: Disable location services through your device settings (note: this may limit some features)
• Camera/Microphone: Revoke camera or microphone access through your device settings

Account Controls

• Account Deletion: Delete your account at any time through the app settings or by contacting us. For detailed information on how to delete your account, see the Account Deletion section below.
• Data Export: Request an export of your travel plans and account data

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within 30 days, or as required by applicable law.

Account Deletion

You can delete your TraviAI account and associated data at any time using the methods below. When you delete your account, we will remove your personal information and data from our systems, subject to legal retention requirements outlined in our Data Retention policy.

Method 1: Email Request

Send an email to request account deletion:

[email protected]

Please include in your email:

• Subject line: "Account Deletion Request"
• Registered email address: The email address associated with your TraviAI account
• Username: Your username (if applicable)
• Reason: Reason for account deletion (optional, but helps us improve our service)

We will process your account deletion request within 7 business days of receipt. You will receive a confirmation email once your account has been deleted.

Method 2: In-App Settings

You can delete your account directly through the app:

1. Open TraviAI app
2. Go to Profile (bottom navigation or menu)
3. Scroll down to find Delete Account option
4. Tap on Delete Account
5. You will be asked to confirm the deletion twice for safety
6. In the final confirmation, type "DELETE" to confirm
7. Your account and all associated data will be permanently deleted

Note: Account deletion is immediate and cannot be undone. Make sure you have exported any data you want to keep before proceeding.

If you have any questions or concerns about account deletion, please contact us at [email protected] before proceeding.

Children's Privacy

TraviAI is not intended for children.

• In the United States: Our services are not directed to individuals under 13 years of age
• In the European Union: Our services are not directed to individuals under 16 years of age (or the age of consent in your specific country, which may be 13-15 in some EU member states)

We do not knowingly collect personal information from children under the applicable age limit. If we become aware that we have collected data from a child under the applicable age limit, we will take steps to delete such information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries that may have different data protection laws than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy, including:

• Standard contractual clauses approved by relevant data protection authorities
• Adequacy decisions by relevant authorities
• Other legally recognized transfer mechanisms

By using TraviAI, you consent to the transfer of your information to countries outside your country of residence.

Third-Party Services

Our app integrates with the following third-party services, each of which has its own privacy policy governing their data collection practices:

• Google Mobile Ads (AdMob): https://policies.google.com/privacy
• Stripe Checkout & Stripe Connect: https://stripe.com/privacy (for processing marketplace payments)
• Mapbox: https://www.mapbox.com/legal/privacy
• Google Sign-In: https://policies.google.com/privacy
• Facebook Login: https://www.facebook.com/privacy/explanation
• Apple Sign-In: https://www.apple.com/privacy/

We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies to understand how they collect and use your information.

Our app may also contain links to third-party websites or services (such as booking platforms, airlines, or travel services). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies when visiting these sites.

Platform-Specific Information

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the new policy in the app
• Updating the "Last Updated" date at the top of this policy
• Sending you a notification (for significant changes)

Your continued use of TraviAI after changes are posted constitutes acceptance of the updated policy. If you do not agree with the changes, you may stop using the app and delete your account.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.